L’Institut national du sport du Québec (INS Québec) is looking for a Secretary – Medical clinic/Sport medicine service

For medical secretaries or graduates of the D.E.P. in medical secretarial studies… this is a great opportunity to work in a unique environment, providing support to high-level athletes. This position is ideal for anyone with interpersonal skills, looking for a job that combines customer service and administrative work, and who enjoys face-to-face work. The working environment is relaxed, and the Institute is located in a beautiful working area, the Olympic Park!

INS Québec and its network support over 550 high-level athletes – mainly members of Canadian teams – nearly 2,000 next-generation athletes and some 900 coaches.

Reporting to the Manager, Sports Medicine Department, the Secretary, Medical Clinic/Sports Medicine Service is responsible for technical, operational and clerical tasks related to the overall smooth running of the Sports Medicine Service at INS Québec. He/she supports the Medical Clinic Coordinator and the professionals in carrying out activities for the INS Québec Medical Clinic. He/she updates documents and enters data, while providing top-notch, personalized customer service.

This position features great responsibilities, including:

• Manage the schedules of all clinic professionals and ensure follow-up and associated communications;
• Schedule and confirm appointments for athletes, training groups and coaches with INS Québec sports medicine specialists;
• Ensure follow-up of athlete files with the various sports medicine specialists;
• Maintain a list of follow-up medical consultations and a directory of partners and service providers;
• Digitize confidential files and documents, and electronic administrative files;
• Ensure updates of personal information provided by patients, electronic administrative documents;
• Assist clinicians in completing forms for insurance payments and other claims;
• In support of the Medical Clinic Coordinator, participate in the overall process of planning and coordinating assessment camps and other special activities, and produce schedules and documentation as required;
• Assist sports medicine staff with sports medicine activities;
• Assist the clinical management team with billing tasks, statistics follow-up and other clerical support tasks as required.
• Welcome and orient patients at the INS Québec medical clinic;
• Train new users on the various software packages used;
• In collaboration with the medical coordinator, follow up on all issues related to scheduling and medical records software with the various suppliers;
• Participate in the implementation of sector-specific software and/or programs;
• In collaboration with the medical clinic Coordinator, enter material orders. Manage and distribute the clinic’s office equipment and service supplies;
• In support of the Medical Coordinator, inventory clinical and stationery materials;
• Maintain and restock the medical-sports equipment sales counter.

Some requirements/skills you will use in your work:

• Diploma of Vocational Studies in medical secretarial work (DEP) or Diploma of Collegial Studies (DEC) in office administration, combined with related experience i.e. as a medical secretary;
• Very good command of various office automation tools (Microsoft Office 365 Suite);
• Ease with learning new computer software ;
• Very good command of French and English, both spoken and written ;
• Excellent sense of teamwork and collaboration;
• Excellent customer service skills, at ease with the public and customer experience oriented;
• Excellent sense of ethics and confidentiality;
• Excellent communication and interpersonal skills (listening, empathy, interpersonal skills, diplomacy, etc.);
• Excellent self-control in an agile and dynamic work environment;
• Excellent ability to manage priorities and efficiency;
• Demonstrate autonomy and proactivity;
• Very good ability to perform a variety of tasks;
• Meticulousness and rigor

We offer great working conditions such as:

• The work schedule is 35 hours a week, full-time, during the day, with face-to-face work. The salary range is between $41,473 and $56,105, depending on experience and training;
• A group RRSP program with an employer contribution of up to 5% of salary;
• A complete group insurance program with options, after three months’ service;
• Three weeks’ annual vacation;
• 10 days sick leave per year;
• Free on-site indoor parking (taxable benefit). Workplace is easily accessible via public transit;
• Access to the Institute’s training room;
• In addition to a workplace where excellence, ethics and collaboration make up our daily routine, making us an essential performance partner for Quebec and Canadian high performance sport.

About INS Québec :

By focusing on science, innovation and technology, Institut national du sport du Québec embodies the “Genius behind performance” by offering cutting-edge solutions powered by a team of experts and partners to push the limits of each of our athletes. The Institute is deployed across Quebec thanks to its network made up of eight regional multi-sport training centers, 18 single-sport training centers and its Olympic Park Complex which hosts ten high-level training groups.

Have we piqued your interest? To apply :

Please send your cover letter and resume to emploi@insquebec.org  making sure to clearly indicate the title of the position for which you are applying in the subject line.

We would like to thank all applicants for showing an interest in our organization. Please note, however, that only applicants selected for an interview will be contacted. Please do not contact us by telephone. Thank you for your interest for Institut national du sport du Québec. 

In accordance with the principles of fairness and equal access, INS Québec welcomes diversity and inclusion in its staff regardless of gender, race, origin, religion, personal or social conditions and disabilities. During the recruitment process, our selection tools can be adapted, on request, to the needs of people living with disabilities.